Check the most common reasons a courier shows incorrectly or does not appear in Zonal, including courier setup, shipping rate rules, reference codes, and postcode restrictions.

<h2 data-pm-slice="1 2 []" id="isPasted">Quick checks</h2><ul><li>Make sure the courier is Active in Couriers.</li><li>Make sure the shipping rate is linked to the correct Courier.</li><li>Make sure the shipping rate is linked to the right Shipping Zone.</li><li>Check that the Courier Reference Code is unique and correct for the courier in use.</li><li>Check any Blacklisted and Whitelisted Postcode rules to ensure they are not too restrictive.</li><li>Check the order still matches the rate&apos;s destination, weight, order value, and timing rules.</li></ul><h2 id="courier-setup-issues">Courier setup issues</h2><ul><li>Status is not set to Active.</li><li>The wrong collections were added under the Collections Blacklist or Whitelist&#xA0;area.</li><li>A Whitelist is too restrictive, so the basket includes products outside the allowed collections.</li><li>A Blacklist contains a collection that is in the basket, so the courier is excluded.</li><li>The courier was created, but no matching shipping rate was added in Shipping Rates.</li></ul><h2 id="shipping-rate-issues">Shipping rate issues</h2><ul><li>In Shipping Details, the rate is linked to the wrong Courier.</li><li>The wrong Destination Type was chosen, such as Shipping Zone instead of Single Country.</li><li>The selected Shipping Zone or country does not match the customer address.</li><li>The basket does not meet Min. Weight (g), Max. Weight (g), Min. Order Value, or Max. Order Value&#xA0;set within the Shipping Rates area.</li><li>The days set in Processing Days, Dispatch Days, Shipping Days, Delivery Days, Cut Off Time, Min. Days, Max. Days, or Number of Processing Days are too restrictive.</li><li>No rate band was saved from the Add Shipping Rate popup by clicking Add Rate.</li></ul><h2 id="courier-reference-code-issues">Courier reference code issues</h2><ul><li>The Courier Reference Code is duplicated on another courier.</li><li>The code was entered incorrectly.</li><li>The wrong courier is using the code, so Shopify may show the wrong option.</li></ul><hr>WARNINGIf two couriers share the same Courier Reference Code, the wrong courier may appear or the expected courier may not appear.<hr><h2 id="postcode-rule-issues">Postcode rule issues</h2><ul><li>A postcode was added to Blacklisted Postcodes by mistake.</li><li>Whitelisted Postcodes is being used, so the rate only appears for matching postcodes.</li><li>A wildcard is too broad, such as <code>NE6*</code>, which matches every postcode starting with <code>NE6</code>.</li><li>A full postcode was entered with spaces when the intended exact match should be entered without spaces, such as <code>NE61AA</code>.</li><li>The postcode rule is correct, but another condition on the same rate is blocking it.</li></ul><h2 id="best-order-to-check">Best order to check</h2><ol><li>Open Couriers and confirm the courier is Active.</li><li>Check Courier Reference Code is unique.</li><li>Review Blacklist and Whitelist on the courier.</li><li>Open Shipping Rates and confirm the rate uses the correct Courier.</li><li>Check destination, weight, order value, timing, and postcode rules on the rate.</li></ol><h2 id="what-to-do-if-youve-completed-the-checks-and-your-issue-isnt-resolved">What to do if you&apos;ve completed the checks and your issue isn&apos;t resolved:</h2>Contact the VS Labs support team and provide screenshots of your Courier and Shipping Rate set up so we can take a look over it for you.&#xA0; You can contact the VS Labs Support team from this page:&#xA0;<a data-fr-linked="true" href="https://zonal.gorgias.help/en-GB" id="isPasted">https://zonal.gorgias.help/en-GB</a>

Why is my courier not showing as expected?

Quick troubleshooting for postcode blacklist and whitelist rules in Shipping Rates, including wildcard matches, formatting, and other rate conditions.

<h2 data-pm-slice="1 1 []" id="isPasted">Why postcode rules may not work as expected</h2>In Zonal, postcode rules are set on each Shipping Rate, not on the courier itself. If a postcode blacklist or whitelist is not behaving as expected, it is usually caused by one of the checks below.<hr>WARNINGA postcode rule only affects the specific rate where it was added in Shipping Rates.<hr> <ul><li>The rule was added to the wrong rate. Check the rate inside Shipping Rates, not just the courier.</li><li>The postcode format is wrong. Full postcodes should be entered with no spaces, for example <code>NE61AA</code>.</li><li>The wildcard is too broad. A value like <code>NE6*</code> matches any postcode that starts with <code>NE6</code>.</li><li>The whitelist is more restrictive than expected. If you use Whitelisted Postcodes, the rate appears only for matching postcodes.</li><li>The blacklist is excluding the postcode. If a postcode matches Blacklisted Postcodes, that rate will not show.</li><li>Other rate conditions are blocking the rate. Check Min. Weight (g), Max. Weight (g), Min. Order Value, Max. Order Value, and destination settings in the same rate.</li><li>Multiple postcode entries were not separated correctly. Enter multiple values as comma-separated entries.</li></ul><hr>TIPIf a rule is matching too many areas, make the postcode more specific. If it is matching too few, check for spaces, exact spelling, and whether the postcode should use a wildcard.<hr><h2 id="where-to-check">Where to check</h2>Open Shipping Rates, edit the affected rate from the Add Shipping Rate popup, then review Blacklisted Postcodes, Whitelisted Postcodes, and the other conditions on that same rate before clicking Add Rate.<h2 id="what-to-do-if-youve-completed-the-checks-and-your-issue-isnt-resolved">What to do if you&apos;ve completed the checks and your issue isn&apos;t resolved:</h2>Contact the VS Labs support team and provide screenshots of your Courier, Shipping Rate and Postcode Blacklist/Whitelist set up so we can take a look over it for you.&#xA0; You can contact the VS Labs Support team from this page:&#xA0;<a data-fr-linked="true" href="https://zonal.gorgias.help/en-GB" id="isPasted">https://zonal.gorgias.help/en-GB</a>

Troubleshooting

Why is my courier not showing as expected?

Why are my postcode blacklist/whitelist rules not working as expected?