Change the shipping rate messageUpdated 10 days ago

Change the checkout shipping rate message

Use Settings in Zonal to control how your shipping rate message appears to customers at checkout. You can choose a standard layout with a generic estimate, or switch to a customisable format to change how the delivery date is displayed.

Where to find this setting

1. Open settings - In Zonal, click Settings.

2. Find Shipping Rate Message Configuration - On the Settings page, go to Shipping Rate Message Configuration.

3. Choose a format - Under Shipping Rate Format, select Default or Customisable.

4. Review the preview - Use the Shipping Rate Preview panel to check how the message will appear to customers at checkout.

Shipping Rate Format options

Default

Select Default if you want to use a standard checkout message with a generic shipping estimate.

With Default, you can still choose what appears in the courier title using the Title dropdown:

• Courier Only

• Courier & City

• Courier, City, and Postcode

This option is best if you want a simple, consistent message format without changing how the date is shown.

Customisable

Select Customisable if you want more control over the message shown at checkout.

Like the default option, you can choose the courier title format in the Title dropdown:

• Courier Only

• Courier & City

• Courier, City, and Postcode

You can also customise the delivery date using the Date Format dropdown. Available formats include:

• Named Day Full — for example, Friday 26 September

• Date Only — for example, 26/09/25

• Date Only (US) — for example, 9/26/2025

If you want extra text before the date, enter it in Date Prefix. For example:

• Estimated delivery:

• Expected by:

• Delivery estimate:

This prefix is shown before the date in the checkout message.

TIP

Use the Shipping Rate Preview area while updating the format so you can confirm the message looks right before customers see it at checkout.

Recommended setup

Choose your format based on how much control you need:

• Use Default for a quick setup with a generic shipping estimate.

• Use Customisable if you want the date to match your store's preferred display style or regional date format.

NOTE

If your customers are mainly based in the US, Date Only (US) may be clearer for them. For UK and other regions, Named Day Full or Date Only may be easier to understand.

What customers will see

The checkout message can include:

• The courier name only

• The courier name and city

• The courier name, city, and postcode

• An estimated delivery date

• Optional prefix text before the date

For example, depending on your settings, a customer might see a message such as:

• Royal Mail First Class

• Royal Mail First Class - Leeds

• Royal Mail First Class - Leeds LS1

• Estimated delivery: Friday 26 September