Add holiday dates in Zonal so they are excluded from shipping calculations. This guide shows where to find Holidays and how to save a new holiday.

<h2 data-pm-slice="1 2 []" id="isPasted">About holidays in Zonal</h2>Holidays are excluded from shipping calculations in Zonal. When you add a date to Holidays, the app automatically skips that day when working out shipping dates.<hr>NOTEUse holidays for dates when you do not want deliveries or shipping estimates to include a specific day, such as Christmas Day or New Year&apos;s Day.<hr><h2 id="create-a-holiday">Create a holiday</h2>1. Open holidays -&#xA0;In the Zonal app, go to Holidays.2. Add a new holiday -&#xA0;Click Add Holiday to open the holiday form.3. Enter the holiday name -&#xA0;In the name field, enter a clear holiday name such as Christmas Day or New Year&apos;s Day.4. Select the date -&#xA0;Enter the date the holiday falls on.5. Save the holiday -&#xA0;Click Save to add the holiday to your list.<h2 id="what-happens-after-you-save">What happens after you save</h2>Once saved, the holiday date is excluded from shipping calculations. Zonal will automatically skip that date when calculating shipping-related dates.<hr>TIP Use clear, recognizable holiday names so your team can quickly identify excluded dates when reviewing the Holidays list.

Create a holiday

Learn how to change the shipping rate message shown to customers at checkout, including the courier title, date format, and optional delivery text prefix.

<h2 data-pm-slice="1 3 []" id="isPasted">Change the checkout shipping rate message</h2>Use Settings in Zonal to control how your shipping rate message appears to customers at checkout. You can choose a standard layout with a generic estimate, or switch to a customisable format to change how the delivery date is displayed.<img src="https://attachments.gorgias.help/1QNmd2YL9kd69XA0/hc/dY4gQxz8BwZ2Wnv8/2026070909-2b4f297f-d877-4354-92d2-f0f8ae4e6552-77dddbf5-3975-4cbf-b6ac-abe85908dc7b.png" alt="Settings page showing Shipping Rate Message Configuration options in Zonal" class="fr-fic fr-dii"><h2 id="where-to-find-this-setting">Where to find this setting</h2>1. Open settings -&#xA0;In Zonal, click Settings.2. Find Shipping Rate Message Configuration -&#xA0;On the Settings page, go to Shipping Rate Message Configuration.3. Choose a format -&#xA0;Under Shipping Rate Format, select Default or Customisable.4. Review the preview -&#xA0;Use the Shipping Rate Preview panel to check how the message will appear to customers at checkout.<h2 id="shipping-rate-format-options">Shipping Rate Format options</h2><h3 id="default">Default</h3>Select Default if you want to use a standard checkout message with a generic shipping estimate.With Default, you can still choose what appears in the courier title using the Title dropdown:<ul><li>Courier Only</li><li>Courier &amp; City</li><li>Courier, City, and Postcode</li></ul>This option is best if you want a simple, consistent message format without changing how the date is shown.<h3 id="customisable">Customisable</h3>Select Customisable if you want more control over the message shown at checkout.Like the default option, you can choose the courier title format in the Title dropdown:<ul><li>Courier Only</li><li>Courier &amp; City</li><li>Courier, City, and Postcode</li></ul>You can also customise the delivery date using the Date Format dropdown. Available formats include:<ul><li>Named Day Full &#x2014; for example, <code>Friday 26 September</code></li><li>Date Only &#x2014; for example, <code>26/09/25</code></li><li>Date Only (US) &#x2014; for example, <code>9/26/2025</code></li></ul>If you want extra text before the date, enter it in Date Prefix. For example:<ul><li><code>Estimated delivery:</code></li><li><code>Expected by:</code></li><li><code>Delivery estimate:</code></li></ul>This prefix is shown before the date in the checkout message.<hr>TIPUse the Shipping Rate Preview area while updating the format so you can confirm the message looks right before customers see it at checkout.<hr><h2 id="recommended-setup">Recommended setup</h2>Choose your format based on how much control you need:<ul><li>Use Default for a quick setup with a generic shipping estimate.</li><li>Use Customisable if you want the date to match your store&apos;s preferred display style or regional date format.</li></ul><hr>NOTEIf your customers are mainly based in the US, Date Only (US) may be clearer for them. For UK and other regions, Named Day Full or Date Only may be easier to understand.<hr><h2 id="what-customers-will-see">What customers will see</h2>The checkout message can include:<ul><li>The courier name only</li><li>The courier name and city</li><li>The courier name, city, and postcode</li><li>An estimated delivery date</li><li>Optional prefix text before the date</li></ul>For example, depending on your settings, a customer might see a message such as:<ul><li><code>Royal Mail First Class</code></li><li><code>Royal Mail First Class - Leeds</code></li><li><code>Royal Mail First Class - Leeds LS1</code></li><li><code>Estimated delivery: Friday 26 September</code></li></ul>

Change the shipping rate message

Learn how the Use discounted basket total setting affects Min. Order Value and Max. Order Value checks when Zonal calculates order value shipping rates.

<h2 data-pm-slice="1 2 []" id="isPasted">What this setting controls</h2>The Use discounted basket total setting lets you decide whether Zonal should use the basket total after discounts or before discounts when checking order value shipping rates.This matters when you use Min. Order Value and Max. Order Value in your Shipping Rates. The setting changes which basket total Zonal compares against those rate bands.<hr>INFOUse this setting if you want more control over how discounts affect eligibility for order value-based shipping rates.<hr><h2 id="where-to-find-this-setting">Where to find this setting</h2>1. Open settings -&#xA0;In Zonal, click Settings.2. Find the basket total option -&#xA0;On the Settings page, look for Use discounted basket total.3. Choose your preferred behaviour -&#xA0;Tick or untick Use discounted basket total depending on whether your shipping rates should use basket totals after discounts or before discounts.4. Save your change -&#xA0;Save the setting so future shipping rate calculations use your selected basket total rule.<h2 id="how-the-setting-works">How the setting works</h2><h3 id="when-use-discounted-basket-total-is-enabled">When Use discounted basket total is enabled</h3>If Use discounted basket total is checked, Zonal uses the order total after all applied discounts when checking order value rate bands.This means Min. Order Value and Max. Order Value are compared against the discounted basket total.<h3 id="when-use-discounted-basket-total-is-disabled">When Use discounted basket total is disabled</h3>If Use discounted basket total is unchecked, Zonal uses the sum of line items before discounts when checking order value rate bands.This means discounts do not reduce the basket total used for Min. Order Value and Max. Order Value checks.<h2 id="how-this-affects-shipping-rates">How this affects Shipping Rates</h2>When creating or reviewing a rate in Shipping Rates, order value conditions are set in the Add Shipping Rate popup using:<ul><li>Min. Order Value</li><li>Max. Order Value</li></ul>The Use discounted basket total setting changes how those fields are evaluated at checkout.<hr>NOTEThis setting affects order value-based rate bands only. Weight-based checks such as Min. Weight (g) and Max. Weight (g) are not changed by it.<hr><h2 id="example">Example</h2>Suppose you have a shipping rate with a Min. Order Value of &#xA3;50.00.<ul><li>A customer adds items worth &#xA3;60.00 to the basket.</li><li>A discount reduces the total to &#xA3;45.00.</li></ul>If Use discounted basket total is enabled: Zonal checks the discounted total of &#xA3;45.00, so that rate would not qualify.If Use discounted basket total is disabled: Zonal checks the pre-discount line item total of &#xA3;60.00, so that rate would qualify.<h2 id="when-to-enable-or-disable-it">When to enable or disable it</h2><h3 id="enable-it-if-you-want-discounts-to-affect-shipping-eligibility">Enable it if you want discounts to affect shipping eligibility</h3>Turn Use discounted basket total on if your shipping rules should reflect what the customer actually pays after discounts are applied.This is often the best choice if your free shipping or rate bands should be based on the final payable basket value.<h3 id="disable-it-if-you-want-shipping-rules-based-on-original-basket-value">Disable it if you want shipping rules based on original basket value</h3>Turn Use discounted basket total off if discounts should not change which order value shipping rate a customer receives.This is useful if your shipping thresholds are based on the original merchandise value before promotions are applied.<hr>TIPIf you offer free shipping above a spend threshold, review this setting carefully. It determines whether a discount can move an order below that threshold.<hr><h2 id="best-practice">Best practice</h2><ul><li>Review your Min. Order Value and Max. Order Value bands after changing this setting.</li><li>Check any promotional scenarios where discounts could move customers into or out of a shipping band.</li><li>Keep the setting aligned with how you describe shipping offers in your store.</li></ul><hr>WARNINGChanging this setting can alter which shipping rates customers see at checkout. If you already use discounts and order value bands together, test a few sample baskets after updating it.

Features

Create a holiday

Change the shipping rate message

Use discounted basket total